Privacy Policy

Depending on how you use GrootVox, we may collect:

• Account Information: Name, email address, phone number, company name, login details, and billing information.
• Platform Information: AI agent settings, workflows, knowledge-base content, integrations, preferences, and usage data.
• Call Information: Phone numbers, call dates, duration, status, recordings, transcripts, summaries, and conversation details when these features are enabled.
• Technical Information: IP address, browser and device information, pages viewed, usage data, and diagnostic information.
• Communication Information: Information you provide when contacting us or requesting support.

We may also use cookies and similar technologies to operate and improve our website and services.

We may use collected information to:

• Provide and manage GrootVox services
• Create and operate AI voice agents
• Process inbound and outbound calls
• Generate transcripts and call summaries
• Support lead qualification, appointment booking, routing, and follow-ups
• Manage accounts, subscriptions, and payments
• Provide customer support
• Improve our products, features, and platform performance
• Detect fraud, abuse, and security threats
• Communicate important service updates
• Comply with legal and regulatory requirements

GrootVox uses AI to understand and respond to conversations based on the instructions and workflows configured by customers. Depending on the features enabled, conversations may be processed to generate responses, transcripts, summaries, analytics, and other business insights.

AI-generated responses may not always be accurate or appropriate for every situation. Customers are responsible for reviewing and configuring their AI agents appropriately.

GrootVox may provide call recording and transcription features depending on the customer's plan and configuration. If you enable these features, we may process and store recordings, transcripts, summaries, and related information.

Customers are responsible for providing required notices and obtaining any necessary consent before recording or transcribing calls, in accordance with applicable laws.

We do not sell your personal information for money. We may share information with trusted service providers that help us operate GrootVox, including providers for:

• Cloud hosting and storage
• Telephony services
• AI and speech technologies
• Payment processing
• Analytics
• Customer support
• Security
• Email and communications
• CRM and other integrations

We may also disclose information when required by law, to protect our rights and users, prevent fraud or abuse, or as part of a merger, acquisition, or business transfer.

If you connect GrootVox with third-party services such as CRM systems, calendars, APIs, or other business applications, information may be shared according to your configuration.

Third-party services have their own privacy policies, and we recommend reviewing them before connecting them to GrootVox.

We retain information for as long as necessary to provide our services, maintain accounts, meet legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

We use reasonable technical and organizational measures to protect your information. However, no online service can be guaranteed to be completely secure.

GrootVox may use cookies and similar technologies to:

• Keep our website and platform functioning
• Remember preferences
• Analyze website usage
• Improve performance and user experience
• Support security and marketing activities

You can manage cookies through your browser settings.

GrootVox may use service providers and infrastructure located in different countries. Your information may therefore be processed or stored outside your country.

Where required by applicable law, we use appropriate safeguards for international data transfers.

Depending on your location and applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain information
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where applicable
• Opt out of marketing communications

To exercise your rights, contact us using the information below. We may verify your identity before processing a request.

GrootVox is designed for businesses and professional users and is not intended for children. We do not knowingly collect personal information from children where prohibited by law.

Customers using GrootVox to communicate with their own customers, employees, leads, patients, or other individuals are responsible for complying with applicable privacy, call-recording, telecommunications, marketing, and data-protection laws.

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date on this page.

GrootVox — Powered by GrootNet Software Solutions Pvt. Ltd.

Email: info@grootvox.ai
Website: grootvox.ai

If you have questions about this Privacy Policy or how we handle your information, please contact us.

By using GrootVox, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described above, subject to applicable law.